1. Introduction
Flydo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered conversation platform and related services.
2. Information We Collect
Account Information
Name, email address, company name, billing information, and authentication credentials.
Usage Data
Information about how you interact with our platform, including conversation logs, API usage, features accessed, and performance metrics.
Conversation Data
Messages exchanged between your AI agents and end-users, knowledge base uploads, and training data you provide.
Technical Data
IP addresses, browser type, device information, cookies, and similar tracking technologies.
3. How We Use Your Information
- Provide, maintain, and improve our AI conversation services
- Process transactions and send related information
- Train and improve AI model performance (with your consent)
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with legal obligations
4. AI Model Training
By default, we do not use your conversation data to train our AI models. Enterprise customers have full control over their data and can opt out of any data processing beyond service delivery. We use industry-standard encryption and security measures to protect all data.
5. Data Sharing and Disclosure
We may share your information with:
- AI Providers: OpenAI, Anthropic, Google, and other AI providers to process your requests
- Service Providers: Third-party vendors who assist in operating our platform
- Integration Partners: When you connect third-party services (Slack, WhatsApp, etc.)
- Legal Requirements: When required by law or to protect our rights
6. Data Security
We implement industry-standard security measures including encryption at rest and in transit, SOC 2 Type II compliance, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Conversation logs are retained based on your plan settings. You can request data deletion at any time.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Export your data in a portable format
- Opt out of marketing communications
- Restrict or object to certain processing
- Withdraw consent (GDPR)
- Lodge a complaint with a supervisory authority
9. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Flydo Privacy Team
Email: privacy@Flydo.ai